Privacy Policy
Last updated: March 2026
Information We Collect
Pronto Recovery ("we", "our", or "us") collects information you provide directly to us, such as when you fill out a contact form, request a quote, or communicate with us. We also automatically collect certain information when you visit our website, including pages viewed, time spent, and interaction data.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your inquiries and requests
- Send you technical notices and support messages
- Communicate with you about products, services, and events
- Analyze website usage and improve our online experience
- Deliver relevant advertising to you across the web (see Advertising section below)
Analytics
We use PostHog, a product analytics platform, to understand how visitors interact with our website. PostHog collects anonymized usage data including page views, button clicks, and form interactions. Session recordings may be captured with all form inputs masked for privacy. You can opt out of PostHog tracking by enabling "Do Not Track" in your browser settings.
Advertising & Retargeting
We use Google Ads to serve advertisements to prospective customers. When you submit a form on our website, your email address may be shared with Google in a hashed (encrypted) format through Google's Customer Match program. This allows us to show relevant ads to you across Google Search, YouTube, Gmail, and the Google Display Network.
You can opt out of personalized advertising by visiting Google Ads Settings or by contacting us to be removed from our advertising audiences.
Email Communications
We use Klaviyo to manage email communications. When you provide your email address, you may receive transactional emails, marketing communications, and nurture sequences related to business continuity and disaster recovery. Every marketing email includes an unsubscribe link. You can also contact us directly to opt out.
Payment Processing
We use Stripe to process payments securely. We do not store your full credit card information on our servers. Payment data is handled directly by Stripe in accordance with PCI-DSS standards.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law. We share data with the following service providers who assist in operating our business:
- Klaviyo — Email marketing and CRM
- Google — Advertising (Customer Match), Search Console
- PostHog — Website analytics
- Stripe — Payment processing
- Vercel — Website hosting
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Email addresses shared with Google for advertising purposes are transmitted in SHA-256 hashed format.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Advertising audience data is refreshed regularly and removed when no longer needed for active campaigns.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of marketing communications
- Opt out of personalized advertising
- Request removal from our advertising audiences
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Pronto Recovery
433 Plaza Real Suite 275
Boca Raton, FL 33432